At BankStar Financial, we strive to be the employer of choice and we value a workforce as diverse as the communities we serve. We pride ourselves on individuals who add the most value to our company and customers. We seek highly motivated individuals that are committed to integrity, innovation, teamwork, and our core values.
Position Summary: The purpose of this position is to process consumer, commercial, and residential loan documents as directed. Maintain credit files in accordance with established policies and procedures, follow-up with borrower for credit file documentation, and manage vendor correspondence. Greet customers and direct them to the appropriate personnel and provide general administrative assistance and operational support to loan officers. Ability to follow quality service standards and values that include positivity, teamwork, flexibility, accountability, and integrity.
Loan Administration/Operational Duties
Acknowledge new and existing customers upon entering the bank in a manner that projects a favorable image of the bank to the community. Direct and assist customers to the appropriate personnel or waiting area promptly.
Provide accurate and timely loan documentation as directed by loan officers. Assist lenders with administrative duties including drafting letters, disbursing loan funds, responding to borrower inquiries, and providing lenders with any administrative support as needed. Process and maintain loan participations with other banks. Order real estate title work and appraisals as needed and loan audit verification. Report and process monthly SBA fees, prepare and mail loan coupon books, reconcile and manage the CL and AH insurance processes.
Work with team members to recommend changes, update and create procedures as needed. Develop and assist in recommending training programs and also support the development of training programs. Other miscellaneous duties such as loan administration, operational support, and backup duties as assigned.
Credit File Maintenance
Assist lenders by organizing and maintaining credit files to ensure all files are within compliance guidelines and proper documentation exists to minimize technical exceptions. Follow-up with borrows or vendors to secure documentation, provide technical exception reports, and provide weekly and monthly operational reports to lenders. Review file comments as needed, extend UCC’s and CREM’s, manage addendums, and other miscellaneous duties as assigned.
Handling transactions for customers that include: depositing/withdrawing funds, receiving and processing loan payments, debit card support, issuing gift cards, running cash advances, selling cashier’s checks and money orders, balancing cash drawers, preparing wire forms, and other miscellaneous duties as assigned.
Provide exceptional customer service while representing the bank in a courteous and professional manner.
Excellent verbal, written and interpersonal communication skills.
Excellent math skills.
Ability to embrace change.
Trustworthiness and the ability to act with integrity.
Thorough understanding of customer service.
Ability to maintain effective relationships with team members.
Ability to be timely and meet deadlines.
Ability to plan, organize, and work independently.
High level of efficiency and accuracy.
Effective problem-solving skills.
Uphold policies, procedures, and bank standards.
Education and Experience
- High School or equivalent. Post-secondary degree in the area of Accounting, Finance, Business, Economics is preferred, but not required.
- Minimum of two years’ experience in business administration, compliance, and various loan processing preferred but not required.
- Basic Microsoft Office skills and basic technical capacity is required.
- While performing the duties of this job, the employee is required to stand, walk, use hands to type or carry objects.
- The employee must have the ability to occasionally lift 25-pounds or more.
Must pass pre-employment screening. For more information contact: BankStar Financial, Attn: Amanda Lauer, PO Box 146, Brookings, SD 57006. Amanda.Lauer@ebankstar.bank. Ph. 605.692.3636. Member FDIC.
BankStar Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.