Position Summary: The purpose of this position is to process consumer, commercial, and residential loan documents as directed. Maintain credit files in accordance with established policies and procedures, follow-up with borrower for credit file documentation, and manage vendor correspondence. Greet customers and direct them to the appropriate personnel and provide general administrative assistance and operational support to loan officers. Ability to follow quality service standards and values that include positivity, teamwork, flexibility, accountability, and integrity.
Loan Administration/Operational Duties
Acknowledge new and existing customers upon entering the bank in a manner that projects a favorable image of the bank to the community. Direct and assist customers to the appropriate personnel or waiting area promptly.
Provide accurate and timely loan documentation as directed by loan officers. Assist lenders with administrative duties including drafting letters, disbursing loan funds, responding to borrower inquiries, and providing lenders with any administrative support as needed. Process and maintain loan participations with other banks. Order real estate title work and appraisals as needed and loan audit verification. Report and process monthly SBA fees, prepare and mail loan coupon books, reconcile and manage the CL and AH insurance processes.
Work with team members to recommend changes, update and create procedures as needed. Develop and assist in recommending training programs and also support the development of training programs. Other miscellaneous duties such as loan administration, operational support, and backup duties as assigned.
Credit File Maintenance
Assist lenders by organizing and maintaining credit files to ensure all files are within compliance guidelines and proper documentation exists to minimize technical exceptions. Follow-up with borrows or vendors to secure documentation, provide technical exception reports, and provide weekly and monthly operational reports to lenders. Review file comments as needed, extend UCC’s and CREM’s, manage addendums, and other miscellaneous duties as assigned.
Handling transactions for customers that include: depositing/withdrawing funds, receiving and processing loan payments, debit card support, issuing gift cards, running cash advances, selling cashier’s checks and money orders, balancing cash drawers, preparing wire forms, and other miscellaneous duties as assigned.
Provide exceptional customer service while representing the bank in a courteous and professional manner.
Excellent verbal, written and interpersonal communication skills.
Excellent math skills.
Ability to embrace change.
Trustworthiness and the ability to act with integrity.
Thorough understanding of customer service.
Ability to maintain effective relationships with team members.
Ability to be timely and meet deadlines.
Ability to plan, organize, and work independently.
High level of efficiency and accuracy.
Effective problem-solving skills.
Uphold policies, procedures, and bank standards.
Education and Experience
- High School or equivalent. Post-secondary degree in the area of Accounting, Finance, Business, Economics is preferred, but not required.
- Minimum of two years’ experience in business administration, compliance, and various loan processing preferred but not required.
- Basic Microsoft Office skills and basic technical capacity is required.
- While performing the duties of this job, the employee is required to stand, walk, use hands to type or carry objects.
- The employee must have the ability to occasionally lift 25-pounds or more.
Must pass pre-employment screening. For more information contact: BankStar Financial, Attn: Amanda Lauer, PO Box 146, Brookings, SD 57006. Amanda.Lauer@ebankstar.bank. Ph. 605.692.3636. Member FDIC.
BankStar Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At BankStar Financial, our top priority is the health and well-being of our customers, employees, and communities. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to your needs. We have increased the frequency of our regularly scheduled cleanings and sanitation efforts during this time.
We strongly encourage you to use BankStar’s Online Banking Services at www.ebankstar.bank for 24/7 account access. Another option to access your accounts is via our Mobile Banking App. From there you can have access to our eBanking services where you can deposit checks, transfer funds, check your account balance, review account activity, pay bills, and more.
ATM. Access any MoneyPass ATM in our network surcharge free. Find ATM locations at https://www.moneypass.com/index.html.
Call us. During regularly scheduled business hours.
Email us. At email@example.com and we will be in contact with you as soon as we can. Please do not include sensitive account or personal information in the email.
Beware of scams. Look out for suspicious emails and text messages during this time. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donate on spoof websites, or download malware onto your device by opening a malicious attachment. BankStar will never ask you for your personal information or login credentials. If you do receive a suspicious email or text message, do not respond, click on any links, or open any attachments.
If you or your family members have been negatively impacted by COVID-19 and need additional assistance related to your account, please notify us via email or by phone and we will do the best we can to assist you.
As new developments emerge regarding COVID-19, we will share information with you about how we continue to operate safely and effectively. For the latest information and resources on COVID-19, we recommend you visit the Centers for Disease Control and Prevention (CDC) - https://www.cdc.gov/coronavirus/2019-ncov/index.html.
We want to personally thank you for being a valued client. Stay Healthy.
Community bank assists 151 small businesses with Paycheck Protection Program
BankStar prepared to assist more businesses as next round of federal support comes into focus
As communities continue to grapple with the effects of COVID-19 in their personal lives, many small businesses across South Dakota and the nation are fighting for survival.
“Amidst shutdowns and shelter-in-place orders, most small businesses are simply trying to maintain some semblance of business activity, while also trying to determine how to support their employees with the paychecks they depend on. BankStar is stepping up to meet this challenge,” said Chuck Hegerfeld, CEO, BankStar Financial.
BankStar Financial is participating in the Paycheck Protection Program (PPP) to support the continuance of small business payrolls. The PPP is part of the $2-trillion economic stimulus package signed into law last month. The $350 billion allocated to PPP was fully committed by April 16, 2020, and efforts are now underway in Congress to provide more funding.
As of April 17, 2020, BankStar has funded $7,067,477 for 151 small businesses, which has allowed these businesses to retain or rehire over 900 employees.
“This kind of activity doesn’t just happen, and I’m very proud of the BankStar staff. It takes a commitment to long days and weekends to keep the process flowing, and it takes a spirit of teamwork focused on helping others. That’s what community banking and BankStar are all about,” said Hegerfeld. “BankStar is prepared to assist as another round of federal support comes into focus.”
For more information on the Paycheck Protection Program through BankStar, contact Julie Puetz at (605) 692-3636 or email firstname.lastname@example.org.