Effective at 1:00 pm on Thursday, March 19th, all BankStar lobbies will be CLOSED to the public until further notice.
Based on recommendations from the Center for Disease Control (CDC), we strongly encourage you to use BankStar’s Online Banking Services at www.ebankstar.bank for 24/7 account access. Another option to access your accounts is via our Mobile Banking App. From there you can have access to our eBanking services where you can deposit checks, transfer funds, check your account balance, review account activity, pay bills, and more.
- Drive Thru: Elkton & Brookings locations.
Brookings: Monday – Friday: 8:00 am – 5:30 pm. Elkton: Monday – Friday: 8:30 am – 5:00 pm.
- Night Deposit: Conveniently located at all BankStar locations.
- ATM. Access any MoneyPass ATM in our network surcharge free. Find ATM locations at https://www.moneypass.com/index.html.
- Call Us. During regularly scheduled business hours.
Brookings: 605-692-3636 Elkton: 605-542-2681 Volga: 605-627-9121
Email us. At email@example.com and we will be in contact with you as soon as we can. Please do not include sensitive or personal information in the email.
- By Appointment Only. Please call your local bank to setup an appointment if absolutely needed. We will have limited staff available.
This critical step, along with others, is being taken to assist with social distancing, which deters the spread of
We apologize for any inconvenience as we do our part in slowing the spread of COVID-19. Stay safe.
At BankStar Financial, our top priority is the health and well-being of our customers, employees, and communities. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to your needs. We have increased the frequency of our regularly scheduled cleanings and sanitation efforts during this time.
We strongly encourage you to use BankStar’s Online Banking Services at www.ebankstar.bank for 24/7 account access. Another option to access your accounts is via our Mobile Banking App. From there you can have access to our eBanking services where you can deposit checks, transfer funds, check your account balance, review account activity, pay bills, and more.
ATM. Access any MoneyPass ATM in our network surcharge free. Find ATM locations at https://www.moneypass.com/index.html.
Call us. During regularly scheduled business hours.
Email us. At firstname.lastname@example.org and we will be in contact with you as soon as we can. Please do not include sensitive account or personal information in the email.
Beware of scams. Look out for suspicious emails and text messages during this time. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donate on spoof websites, or download malware onto your device by opening a malicious attachment. BankStar will never ask you for your personal information or login credentials. If you do receive a suspicious email or text message, do not respond, click on any links, or open any attachments.
If you or your family members have been negatively impacted by COVID-19 and need additional assistance related to your account, please notify us via email or by phone and we will do the best we can to assist you.
As new developments emerge regarding COVID-19, we will share information with you about how we continue to operate safely and effectively. For the latest information and resources on COVID-19, we recommend you visit the Centers for Disease Control and Prevention (CDC) - https://www.cdc.gov/coronavirus/2019-ncov/index.html.
We want to personally thank you for being a valued client. Stay Healthy.
Position: Customer Service Representative
Supervisor: Stephanie Reicks
Location: Brookings, SD
Grade: Part Time; Non-Exempt
Workdays: Monday – Friday (2pm-5:40pm); Saturday's (1-2 per month)
DESCRIPTION OF WORK
This position is responsible for providing exceptional customer service as the first point of contact for customers. It also includes processing account transactions in an accurate, efficient, and professional manner. Other responsibilities include referring customers to appropriate bank departments and understanding the bank’s products and services, so features/benefits can be clearly explained, and other miscellaneous duties as assigned.
QUALIFICATION FOR APPOINTMENT
Required Knowledge, Skills, and Abilities
- Ability to plan, organize, and work independently.
- Ability to accurately count and manage currency.
- Excellent verbal, written and interpersonal skills.
- Ability to meet deadlines. Detail oriented.
- Ability to be flexible and embrace change.
- Ability to understand and follow both verbal and written instructions.
- Ability to establish and maintain effective relationships with employees, vendors, and customers.
- Effective problem-solving skills.
- Basic Microsoft Office skills and technical capacity.
- Ability to stand for extended periods of time.
- Ability to work weekends and holiday hours as needed or scheduled.
Perform daily transactions that include accurately depositing funds, withdrawing funds, loan transactions, handling cashier’s checks and money orders, debit card duties, gift cards, savings bond redemption, cash advances, stop payment transactions, balance and maintain accurate cash transactions in accordance with bank standards, policies, and procedures.
Perform various duties such as providing outstanding customer service, answering phone calls and questions, assisting other employees as needed, researching customer accounts, counting and rolling loose coin, filing, preparing and mailing correspondence, and general account maintenance duties. Assisting customers with their online and mobile banking needs, ordering checks, ATM servicing and balancing, debit card maintenance, and other miscellaneous duties as assigned.
Learning and understanding the products and services offered by the bank are an important part of this position to help assist in selling and cross selling these products and services.
Requires a minimum of a high school diploma or equivalent.
One year of Teller experience along with overall banking knowledge is preferred but not required.
Or: Any equivalent combination of education and experience as is acceptable to the hiring authority.
Must pass pre-employment screening. For more information contact: BankStar Financial, Attn: Amanda Lauer, PO Box 146, Brookings, SD 57006. Amanda.Lauer@ebankstar.bank. Ph. 605.692.3636.
BankStar Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.